Our commitment to your privacy

Privacy Commitment

We are committed to protecting your privacy when you visit our website or contact us in any way. We handle your personal information in accordance with the Privacy Act 2020 and this privacy statement. From time to time, we may update this policy to reflect changes in the law or our practices.

Why we collect information

We collect personal and health information so we can provide safe, effective care and respond to your enquiries. We only collect what is necessary for these purposes.

Online contact forms

If you use our online forms to get in touch, you may choose to share information about your health. Our site uses SSL (Secure Socket Layer) encryption to protect your message during transmission (you’ll notice “https://” in the web address). While this makes interception unlikely, no system is 100% secure. If you feel uncomfortable with this risk, you are welcome to contact us by phone, post, or in person instead.

Storage and security

We keep information you share with us in secure systems. Electronic information is password-protected.

Google Analytics and website data

We use Google Analytics to understand how people use our site and to improve our content. Google Analytics does not collect personal information. Like most websites, we record your computer’s IP address when you visit. This does not identify you personally, but helps us maintain communication between your device and our website.

Stories on our site

When we share stories or experiences on our website, we do so with the informed consent of the people involved.

Access and correction

You have the right to access and correct the personal information we hold about you. If you would like to do this, please contact us.

Sharing your information

We do not share your information with others unless you ask us to, it is necessary to provide your care, or the law requires us to.

Please read our Disclaimer.